Slot machine failure at Lumiere Place Casino; Customers payed manually

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ST. LOUIS, MO (KPLR) - The slot machines at Lumiere Place Casino stopped working around 8 p.m. Wednesday night leaving a lot of people waiting for their cash payouts. Missouri Gaming Commission personnel at the casino, and a spokeswoman for the casino confirmed later there is a problem with the machines.

Shortly before 4 a.m. Thursday morning, some of those patrons were still at the casino waiting to be paid for their winnings. We talked with one woman who indicated she was given a voucher at 10 p.m. Wednesday for her $50.00 in winnings. At 3:42 a.m., she was still waiting for payment on the voucher.

Casino Spokeswoman Jennifer Intravia spoke with the Fox 2 Newsroom and confirmed the machines shut down Wednesday night, and the problem is being investigated. Intravia indicated she would have an update on the situation later this morning.

An officer with the Missouri Gaming Commission office at Lumiere indicated the Commission was aware of the problem. He referred all other questions to the Jefferson City office.

The casino floor will reopen at 6:30 a.m.

Lumiere Place Casino has released a statement:
Just before 8 p.m. Wednesday evening, a system failure occurred with our slot machines and we began working to fix the issue. At that time we also began paying out customers manually. Just after midnight, we closed the casino floor to focus on the issue. We are working with regulators to determine a time to reopen the casino floor. We are sorry for the inconvenience this caused our customers.

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