Wentzville family harassed by telephone scammer

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WENTZVILLE, MO (KTVI) - For one Wentzville family, a telephone scammer has gone too far, flirting with the victim and being rude to her grandmother.

It started with just one call that Valarie Gersman could quickly tell was a scam.  She explains, “He said that he was with Windows Support, and that he wanted us to go to our computer, that they had detected a virus from a remote location to our home, and that they were going to fix it for us.”

She doesn’t even own a windows computer, and hung up.  Chris Thetford with the Better Business Bureau says this is a fairly common scam, with serious consequences: “They can get access to information you have stored on your computer, which can allow you to become a victim of ID theft, or they can infect your computer with malware…So the best step, if you get one of these calls, is to realize that you didn’t call Microsoft or you didn’t call whoever it is that claims that they’re calling, so you should just hang up the phone.”

But in Gersman’s case, she did hang up the phone. And for months now, that same scammer has kept calling, sometimes several times per day.

She and her family tried ignoring the calls, but that’s been unsuccessful. It would also be tough to block the number, which keeps changing.

But lately, things came to a head, when the mystery caller crossed the line with this married mom.  “Just saying that my voice would do well in a romantic situation,” she says, “and I was like, you are so sleazy. I couldn’t believe he was trying to compliment me after numerous times of us just saying, we’re not interested. And then yelling at my grandmother on the phone to shut up is just not ok either.”

Now, she’s desperate for these harassing calls to stop, and hopes that if enough people wise up to this Windows Support scam, the fraudulent caller will give up.

Meanwhile, it can be a challenge for police to trace these scams, especially when they’re international, but it’s still important to let them know if you’re receiving harassing phone calls.


  • Deb Ott

    The same idiot had been calling our home, numerous times in January and February. Sometimes identifying himself as Sean, other times Clinton. Each time saying there was a problem with our microsoft operating system. He called from different numbers, and the display on our caller ID varied, with each call. Those particular calls have ended. Now there are calls from ID Watch, but it sounds like the same voice. Argh. I will no longer answer calls, when the area code is unfamiliar, or the caller won’t let their name be displayed.

  • julie

    I had a issue like this about a month ago they tried saying that i took out a pay day loan, and that i used my father and mothers names knew that i worked for a a certain company. But when i asked for them to send me the information on it that i only worked for the company a week before i was let go for throwing up due to morning sickness. And i knew i had never used by parents names or gad gotten a payday loan online,she told me sure ill get it when ur severed. Needless to say i told them i wasn’t pay a penny unless i seen paper work on it, i was yelled at called a liar any so much more, ive never been served no had anything popped up in my name on casenet or judici. It was a scam as i thought. Never in my right mind would i give someone money for something i never did little alone use my parents names. This kinda of information is found just bout anywhere online these days for a small fee.

  • zt

    This guy called olive garden in wentzville everyday for weeks until he said he was going to blow it up. The FBI got involved but nothing ever came from it because they couldnt trace it back.

  • Pat

    I keep getting this call and I pretended to be a very elderly dumb old woman. I told this guy ” son I don’t even own a computer , but i do have one of those big screen televisions. “. I went on to say ” do you think that’s my TV could be sending that alert to you “? He said oh yes n we can fix that too. We will come out to your house n fix this problem. “. At this point I changed my voice back to my regular voice n said ” come on over and when you step on my porch I’ll blow your hind end right off … He then proceeded to tell me to F – off
    I have no got another call since then

  • H4K3R

    Anyone that tells you that the call cannot be traced is lying. Period. It can very well be traced, fairly easily. Not very quickly, but definitely easy. He’s likely using a compromised VoIP system attached to the internet to bounce his calls off of. With enough time, law enforcement can trace the calls through the phone companies to the originating PBX. From there, logs can determine which IP’s the calls were originating from. He’d likely not be bouncing off too many TOR links or private VPN links because of the latency and jitter introduced through those methods making the audio kind of jerky and cut out a lot. @Pat, I would have kept up the act and notified law enforcement that a perv threatened to show up at your house.

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