We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.

Written Closed Captioning Complaints Should Be Directed to the Following:

Sarah Souza
Program Manager
KTVI-TV
2250 Ball Drive
St. Louis, MO 63146

Phone: (314) 213-7462

Before sending a formal complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint.

In any event, we will respond to your complaint within 30 days.