Contact 2 – Mystery mailer creates confusion for Jefferson County family

IMPERIAL, MO (KTVI) – Julie Wilimeck is protective of her mother.

"You don’t mess with my mom and get by with it," Wilimeck said.

It’s no wonder Julie went on the defensive when she received a panicked call from her mom.

"She said they were telling her exactly what to write in the letter. Word for word," Wilimeck said.

During that confusing conversation, Julie learned her mom was in the middle of a timeshare presentation. A troubling discovery considering she thought her mom was simply getting a free dinner as a mailer suggested.

"She got this card in the mail and it appears to have come from the River City Casino and Hotel," Wilimeck said.

A closer look at the fine print shows it didn't come from River City Casino. It came from UDI Consulting LLC, a Springfield, Missouri-based company founded in July 2016 that deals in timeshare-related business. A few days before the event, organizers called to say it was being moved to the Holiday Inn in south St. Louis County.

Fox 2's Mike Colombo interviewed UDI Consulting’s Chief Operating Officer Gary Myers to learn more about the business and the events it hosts.

"It’s our mission to simply help them understand more about what it is they have and how to experience the full benefits of their ownership," Myers said.

Myers said the company facilitates deed transfers and attorney referrals to help clients initiate timeshare cancellations. Julie Wilimeck was afraid her mom signed away her vacation spot. But Myers said that wasn't the case.

"They didn't take advantage of any options at their disposal at the event," he said.

Colombo questioned Myers about the mailer. To someone who may not fully understand what they were looking at, or perhaps didn't do a good enough job reading the fine print, it may have seemed like they were receiving something from River City Casino when, in fact, it was a mailer from UDI Consulting.

"Obviously, in no way, shape, or form were we trying to lead anyone to believe that we were representatives of the casino,” Myers said. “We didn't want it to appear that the mail piece was coming from the casino."

With her family’s timeshare safe, Julie Wilimeck hopes sharing this story will remind others to always read the fine print.

UDI Consulting said it will look for ways to avoid mistakes or misunderstandings with its mailers in the future. Fox 2 News reached out to River City Casino for this report. A spokesperson said the casino would not comment on the situation.

It’s best for consumers to carefully read the fine print and know exactly what they’re agreeing to before signing anything.