Metro surveys riders at new North County Transit Center for improved service

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ST. LOUIS COUNTY (KPLR) – Metro wants feedback from its riders to try and improve its service now and in the future.

Metro workers were at the new North County Transit Center near New Halls Ferry and Interstate 270 in Ferguson for several hours Tuesday morning, surveying riders about the new facility, which opened in March.

Questions ranged from how riders feel about the new north county route structure, to amenities at the new center like restrooms and a food vendor.

“I like it; I really like it. On a hot day like this, I can go up in there and it’s cool. When it’s raining, they got shelter up in there,” said Metro rider LeJuan Hayes. “They got food up in there, clean bathrooms and everything, it’s pretty nice.”

In addition to using the information to improve the North County Center, Metro will also use it to help with future projects like the new Civic Center Station downtown, which is currently under construction.

“We want to see what our riders are thinking about how things are going on their commute, are their commutes working, are these routes taking them to places they’ve never been able to go before,” Metro spokeswoman Patti Beck said.

Surveyors will be back at the North County Transit Center Wednesday from 11:30 a.m. to 5:30 p.m. and Thursday from 5:30 p.m. to 11:30 p.m.