Couple shocked by Post Office handling of package

(CNN) – They’re the precious gifts you have shipped by mail. A Kentucky couple expecting a special delivery were shocked when they checked out surveillance tape of the delivery in their driveway.

Kate Sspringer reports.

Handled with no care.

Watch as the postal worker launches the packages out the window.

Captured by surveillance cameras pointed at the Scott County couple’s driveway.

A sign next to their mailbox even advertises their property is monitored.

Listen as each package hits the ground.

Discovered by homeowner Jill Smith, whose excitement for her new tablet turned to dismay.

Jill Smith, Resident: “I was astounded!

I could barely talk.

I just ran and got my husband and said you have got to watch this.

The smallest of the boxes containing the high priced tablet, ricochets off the jeep.

Tarry Smith, Resident: You order these high dollar items from Amazon, you expect them to be delivered properly and you see them being tossed across your driveway.

The smiths contacted Lex 18 with the video after they say they contacted their local post office and got little response.

We shared the video with the U.S. Postal Service who released this statement, Quote:

“It is very disappointing and does not represent the kind of service we strive to provide our customers”.

This matter is currently being investigated to determine the appropriate actions taken with regards to the employee and our customer,” end quote.

Tarry Smith, Resident: We order almost everything online.

We’re always getting packages delivered from the United States Postal Service and now I have zero confidence in how my packages are being cared for.

The tablet did not appear damaged, but the Smith’s contacted Amazon anyway.

The company has agreed to replace the tablet.


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