Apple to refund millions for kids’ in-app purchases
By Hibah Yousuf
NEW YORK (CNNMoney) — Apple will refund millions of dollars to consumers after allowing kids to make in-app purchases without their parents’ consent.
Apple will pay at least $32.5 million, after reaching a settlement with the Federal Trade Commission Wednesday.
FTC Commissioner Edith Ramirez said that Apple failed to notify parents that once they enter their Apple passwords for children to buy virtual items for games on their iPhones and iPads, they leave open a 15-minute window during which children can make additional and unlimited in-app purchases without additional parental authorization.
Ramirez said the window allowed children to run up millions of dollars of charges on apps including “Dragon Story” and “Tiny Zoo Friends.” One consumer complained to the FTC that her daughter had spent $2,600 in the app Tap Pet Hotel, according to Ramirez. Others reported that their kids had racked up as much as $500 in in-app purchases.
Apple has agreed to provide full refunds to consumers who have been affected, Ramirez said. Apple has emailed consumers who may have been impacted by unauthorized charges, but Ramirez said consumers can also reach out to Apple if they believe they have been affected.
Apple will have to modify its billing practices as a result of the settlement by notifying parents of the 15-minute window. Apple has until March to make the changes.
Apple has already settled a class action lawsuit with parents who said the company’s policy let their children rack up charges without their permission.