AAA swamped with calls, will only respond to emergencies

ST. LOUIS, MO (KTVI) – Phil Link of AAA of Missouri said the company was only sending roadside assistance to customers with a true “emergency” call Monday morning.  Technicians would come out if someone was blocking traffic or in some other dangerous situation. 

If a member’s car was disabled at home or work, help would come only after the company cleared more urgent calls.

The record cold sidelined hundreds of cars the day after a snowstorm slammed the St. Louis area.

Mike Right of AAA said there have been a flood of calls, “Maybe about 300 calls before 6:00 a.m.”

He added that most calls to the AAA Roadside Assistance Hotline were for dead batteries and cars getting stuck in snowy ditches.  During Sunday’s storm, he warned that any cars that escaped the blizzard could still get prematurely parked during the start of a frigid workweek.

“You may see that your windshield wipers are frozen,” he pointed out.  “You can’t see where you’re going, some of the problems of just getting in and out of your driveway.  If you live in an apartment complex, the parking area may not be cleared enough for you to get out.”

Drivers may want to warm up their cars extra early throughout the day.  Also, pack lots of warm clothes, snacks and water.  Response times from AAA have been more than an hour.

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